Terms of service

General Terms and Conditions (GTCs)
Welcome to ann rees. We strive to provide you an exceptional shopping experience with our high quality linen products and services. These General Terms and Conditions apply to all users who browse, shop, or contribute content on our website (ann-rees.com and ann-rees.ch).

Understanding Our Terms of Service
When new features or tools are added to our online linen store, they also fall under these Terms of Service. We update, change, or replace parts of these terms periodically, so we recommend you check this page regularly. By using our website and purchasing products, you agree to our GTCs.

Product Presentation and Availability
At ann rees, we aim to represent our linen products as accurately as possible. However, variations in color, size, and other features may occur due to screen settings or photography. For the best representation of our products, we recommend ordering samples. Product availability is subject to change based on inventory. We reserve the right to modify or discontinue products without prior notice.

Pricing and Payments
Our website displays prices in the relevant currency, inclusive of value-added tax. Additional shipping costs may apply and are clearly indicated during the ordering process. We accept secure payments methods detailed on our website. Please note, prices may change without notice.
 
Ordering and Contract Conclusion
When you place an order, you make a binding offer to purchase our products. We conclude the contract only when we confirm your order. We reserve the right to reject or cancel orders for various reasons.
 
Delivery and Shipping
We aim to deliver your linen order as per our Delivery and Shipping Policy. While we aim to meet delivery timelines, unforeseen circumstances may cause delays.
 
Returns and Exchanges
Your satisfaction is our priority. For information on returns and exchanges, visit our Return and Exchange Policy.
 
Account Information
Please keep your account information current, complete, and accurate to ensure a smooth shopping experience.
 
Intellectual Property
All content on our website is copyrighted and protected. Any unauthorized use or reproduction is strictly prohibited.
 
Disclaimer
We endeavor to provide accurate information on our site. However, we are not liable for inaccuracies or omissions in product descriptions, pricing, promotions, offers, shipping charges, and availability.
 
Privacy
We respect your privacy and handle your data according to our Privacy Policy.
 
Applicable Law
Please use our products legally and responsibly. Swiss law governs these GTCs, and disputes will be handled by the court at our place of business.
 
Right of Withdrawal
As a consumer, you have the right to withdraw from your purchase contract within 14 days without reason. However, certain products like custom-made items may not be eligible for withdrawal.
 
For further information or queries regarding our GTCs or orders, please contact our customer support at info@ann-rees.com.