Privacy policy

This privacy policy outlines how ann rees collects, utilizes, and shares your personal data when you visit our site, use our services, make a purchase from ann-rees.com or ann-ree.ch, or interact with us in any other manner.

By using any of the services, you agree to the collection, use, and disclosure of your information as per this privacy policy. If you don't agree with this policy, we kindly request that you refrain from using any of our services.

We may periodically revise this privacy policy, reflecting changes in our practices or for operational, legal, or regulatory reasons. We will post the revised privacy policy on our site and update the "last updated" date, among other necessary steps as required by law.

We collect personal information from various sources to provide our services. The type of information we collect and its use depends on how you interact with us. We might use this information to interact with you, offer the services, comply with legal obligations, enforce our terms of service, and protect our services, our rights, and our users.

Personal information we collect

The information you directly provide us through our Services may include:

• contact details: Your name, address, phone number, and email.
• order information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
• account information: Your username, password, and security questions.
• shopping data: Items you view, add to your cart, or wishlist.
• customer support data: The information you provide in communications with us when sending messages through our services.

If you choose not to provide certain information, it may prevent you from using or accessing certain features of our services.

Cookie information

We collect certain automatic information about your interaction with our services ("usage data"). For this, we use cookies, pixels, and similar technologies ("cookies"). The usage data includes device information, browser information, network connection details, your IP address, and other interaction details with our services.

Information from third parties

We may share your information with select third parties to provide essential services, such as payment processing, order delivery, website operation, analytics, marketing, and customer support. We may disclose your information when required by law, regulatory authorities, or to protect our rights, property, and safety.

Please note that our website may contain links to third-party websites or services that we do not operate. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Use of your personal information

• providing products and services: We use your personal information to provide the Services, process your payments, fulfill your orders, send notifications related to your account, manage your account, arrange for shipping, facilitate returns and exchanges, and enable you to post reviews.
• marketing and advertising: We use your personal information for marketing and promotional purposes, to send you communications, and to show you advertisements for our products or services.
• security and fraud prevention: We use your personal information to detect, investigate or act upon potentially fraudulent, illegal, or malicious activity. If you suspect your account has been compromised, please contact us immediately.
• communication: We use your personal information to provide customer support and improve our Services.

User generated content

Our services may enable you to post product reviews and other user-generated content. This content will be public and accessible by anyone. We do not control who will have access to the information that you choose to make available to others, and we cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Children’s data

Our services are not designed for use by children, and we do not knowingly collect personal data from children. If you are a parent or guardian of a child who has provided us with personal information, please contact us to request its deletion. As of the effective date of this privacy policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and retention of your information

While we strive to maintain the security of your information, no security measures are perfect or impenetrable, and we cannot guarantee absolute security. Any information you transmit to us may not be secure during transit, and we advise against sending sensitive or confidential information through unsecured channels. The length of time we retain your personal data depends on various factors, including the necessity to maintain your account, provide the services, comply with legal obligations, resolve disputes, and enforce our policies and contracts.

Your rights and choices

You have the right to access, update, and correct your personal information. You can also opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails.

For any concerns or queries about our privacy policy or the handling of your personal information, please contact our support at info@ann-rees.com.