Shipping policy

At ann rees, our goal is to ensure a seamless shopping and shipping process for our high-quality Belgian linen products. Here are the details of our shipping policy:

Free Shipping within Switzerland
For all orders within Switzerland totaling 100 Swiss Francs or more, we offer free shipping. We trust Swiss Post Pac economy (B-Post) for timely and reliable delivery of our products.

International Shipping
Our international customers will incur shipping fees. We calculate these fees based on the destination country and package weight.

Order Processing and Delivery Time
Once your order is placed and payment processed, our team will handle your order promptly. The estimated delivery time depends on your location and the chosen shipping method. Domestic orders within Switzerland are typically delivered within 3-5 business days. International orders may take between 5-10 business days, or more, subject to the destination country's customs procedures.

Track Your Order
We provide order tracking for all shipments to ensure transparency and security. You'll receive a tracking number via email as soon as your package is handed over to our shipping partner. Use this number to track your delivery and keep informed about your package's progress.

International Customs and Duties
International customers should be aware that customs and import duties may apply when the package reaches its destination country. Any additional costs related to customs duties are the responsibility of the customer. Familiarize yourself with your country's customs regulations and duties to avoid unexpected delays or additional costs.

Our Shipping Partners
We collaborate with reputable shipping partners to ensure secure and prompt delivery of your orders. However, please note that delays may occur due to unforeseen circumstances such as inclement weather or customs inspections.
We strive to provide the best possible service to our customers. If you have any questions or concerns about your order, please don't hesitate to contact us. Enjoy shopping for our high quality linen products at ann rees!