Refund policy

At ann rees, we prioritize your satisfaction. Our 14-day return policy, effective from the day you receive your purchase, allows you to request a return for any of our standard products purchased through our webshop. Please note that shipping costs for the returned goods are at the customers' expenses, unless proven that the product is faulty.

Tailored to measurement curtains, trimmings and wallcoverings can not be returned. We also do not accept returns of customized products.

To qualify for a return, ensure the product is in its original, unused condition, complete with tags, and housed in its original packaging. We also require the receipt or proof of purchase for all returns.

To initiate a return, reach out to us at info@ann-rees.com. We will not accept items returned without prior notification.

Our Quality Assurance Promise

We implement strict quality control procedures to ensure our products meet the highest industry standards. If you find any defects or issues with the items you've purchased, please reach out to us within 7 days of receiving your order. We'll evaluate the situation and provide a suitable solution, which may include an exchange, repair, or refund.

Please note, our warranty does not cover damages caused by improper use, mishandling, or negligence. This includes regular wear and tear, damages from accidents, unauthorized repairs, or any stains or damages resulting from incorrect cleaning or maintenance methods.

Return Procedure for Damaged Goods

If you need to return a defective product under our warranty policy, please follow these steps: a. Contact our customer support within 7 days of receiving the product, providing all necessary details, including your order number, product description, and reason for the return. b. Our support team will guide you through the return process, which may include providing a return label or arranging a pickup. c. Ensure the items being returned are unused, in their original condition, and packaged securely in their original or equivalent packaging. d. Once we receive and inspect the returned items, we will initiate a refund or exchange based on your preference if the return meets our criteria.

Refunds and Exchanges

1. We process refunds within 7 business days for approved returns via the original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
2. For exchanges, we will dispatch replacement items as quickly as possible, subject to stock availability. If the replacement item is not available, we will suggest a suitable alternative or arrange a refund.

Our return and refund policy are designed to complement your statutory consumer rights, which may vary based on your local laws and regulations. Your satisfaction is our utmost concern. If you have any questions about our return policy, feel free to contact us at info@ann-rees.com.